# Billing Schedule Update: Standardising Subscription Renewal Dates

> We are aligning subscription renewal dates closer to the start of each month to simplify billing and account management. No action is required from customers.

Source: https://loopbackup.com/blog/billing-schedule-update
Publisher: Loop Backup
Content language: en

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To simplify billing and make renewals easier to manage, we are standardising all subscription renewal dates across [Loop Backup](/).

Over the next few months, invoice dates will be gradually adjusted so that renewals move closer to the start of each month rather than being spread throughout the month. This change is being rolled out automatically and is designed to make billing more predictable for both you and our team.

## What is changing

Subscription renewal dates will be brought into alignment with the start of each calendar month. Rather than invoices being issued on a wide range of days throughout the month, renewals will move closer together at the beginning of each billing cycle.

The transition will happen gradually over the coming months. You do not need to update any payment details, contact us, or take any other action.

## Who is affected

This update applies to most customers on monthly subscriptions. **If your current billing date falls between the 25th and 31st of the month, this change will not apply to you**, your renewal date will stay exactly where it is.

Everyone else may notice a small shift in their invoice date during the transition period.

## What to expect

As part of this change:

- Some invoice dates may shift slightly during the transition period
- Any adjustments will be applied automatically by our billing system
- You will only ever be billed for the correct usage period, pro-rated where needed so you are never charged twice for the same days

You will continue to receive invoices and receipts as normal, and your service will not be interrupted at any point.

## Why we are doing this

Standardising renewal dates allows us to:

- Provide a more consistent and predictable billing experience
- Simplify account management for customers with multiple services
- Reduce billing errors and reconciliation work for finance teams on both sides
- Streamline our internal billing operations so we can keep service levels high

Looking further ahead, this consistency also lays the groundwork for our long-term plan to replace **Xero** (for billing) and **Zendesk** (for support) with our own integrated system, built directly into the Loop Backup admin portal. That will give customers a single place to manage subscriptions, invoices, and support tickets, all under one roof.

## Do I need to do anything?

**No action is required from you.** All adjustments will be made automatically. Your service, data, and account settings remain completely unchanged.

If you have any questions about your specific billing date or want to confirm how the change will affect your account, our team is happy to help, please [get in touch](https://help.loopbackup.com).