Skip to main content

Terms And Conditions

1. Introduction
These Terms and Conditions govern the use of services provided by Loop Backup LLC. By using our services, you agree to these terms in full. If you disagree with these terms or any part of these terms, you are not allowed to use our services.

2. Payments and Billing
a. All services provided by Loop Backup LLC are subject to billing and payment.
b. Invoices are generated monthly, yearly or every three years and are due to be paid upon receipt with payment made by automatic payment by credit or debit card.
C. If your country of residence requires tax to be paid then Loop Backup LLC will not collect tax, you need to pay this directly to your tax authority.

3. Consequences of Non-Payment
a. In the event of an unpaid invoice, Loop Backup LLC will suspend the account after 15 days.
b. If payment is not received within 30 days of the due date, Loop Backup LLC will permanently delete the user’s account and all data contained within, without the possibility of recovery.

4. Adjustment of Service Costs
a. Loop Backup LLC reserves the right to adjust the cost of its services in response to changes in market conditions, operational expenses, or other factors that impact the cost of providing services.
b. Users will be notified of any changes in pricing at least 14 days in advance. Continued use of the services after price changes have taken effect constitutes acceptance of the new rates.

5. Refund Policy
a. Users are eligible to request a refund for services under certain conditions. Refund requests must be made in writing and submitted to the Loop Backup LLC customer service department.
b. Refunds are limited to the amount paid for a single month of service and are granted solely at the discretion of Loop Backup LLC.
c. Refund requests must be made within 30 days of the billing date for which the refund is sought.

6. No Refunds on Advance Payments
a. If a customer has elected to pay for services in advance and subsequently decides to terminate the services or has the service terminated due to abuse, or non payment of additional invoices then Loop Backup LLC will not provide a refund for any unused portion of the services.
b. This no-refund policy applies regardless of the customer’s reason for terminating the services.

7. Termination of Service by Customer
a. Customers who wish to terminate their use of Loop Backup LLC services must provide the us with a written notice of termination. This notice must be received by Loop Backup LLC at least 90 days prior to the desired termination date.
b. The notice of termination should include the customer’s account details, intended date of termination, and a clear statement of the customer’s desire to end the services.

8. Termination of Service by Reseller
a. When you terminate a service you sell to your end user then Loop Backup LLC will contact the end user directly to see if they wish to continue to keep their data safe and backup by paying Loop Backup LLC directly and no longer through a reseller.

9. Termination of Service by Loop Backup LLC
a. We may terminate your service at any time without notice and without any refund, this can be due to unpaid invoices, service abuse, service no longer available, security issues or the cost of providing the service to you more than you pay.

10. Security Responsibilities of Customers
a. Customers are responsible for maintaining the confidentiality and security of their account usernames and passwords. The customer must take reasonable steps to prevent unauthorized access to their account.
b. Loop Backup LLC cannot be held liable for any loss or damage arising from the customer’s failure to protect their account credentials.

11. Two-Factor Authentication (2FA)
a. Loop Backup LLC strongly recommends that all customers enable two-factor authentication (2FA) for their accounts. 2FA adds an additional layer of security beyond just the username and password.
b. Instructions for enabling 2FA are available on our website or can be obtained by contacting customer support.

12. Device and System Security
a. Customers are required to ensure that all devices used to access Loop Backup LLC services are running current, officially supported operating systems with all necessary security patches applied.
b. Failure to use updated and patched operating systems may increase the risk of security vulnerabilities and could lead to unauthorized access to the customer’s account and data.
c. Loop Backup LLC reserves the right to suspend service access for any account found to be accessing services from insecure or outdated systems, to maintain the overall security of the service.